Frequently asked questions

Verrin is a Shopify refund investigation application. Review order history, previous refunds, evidence and risk signals in one workspace.

No. Verrin supports the investigation process. The merchant remains responsible for the final refund decision.

No. Verrin does not automatically approve, reject or issue refunds.

The score summarises investigation signals. Verrin shows the contributing signals and context; the score does not decide the refund outcome.

Yes, when the merchant grants the relevant Shopify permission.

Yes. New evidence uploads are malware-scanned before use.

Yes. Verrin is designed as an embedded Shopify application.

Yes. Available plans can be changed through Shopify’s billing flow, subject to applicable plan rules.

Refund abuse is the misuse of a merchant’s refund or returns process. It can include repeated or misleading claims, policy misuse or other behaviour that warrants closer review. Refund fraud generally refers more specifically to deliberate deception.

No. An unusual pattern is a reason to review a claim more closely, not proof of fraud. Verrin presents relevant context and signals while leaving the final decision to the merchant.

Merchants can review the original order, previous refunds, customer account context, claim timing and supporting evidence. Verrin brings that information into one investigation and records the review process.

No. Verrin does not automatically label customers as fraudulent or approve, reject or issue refunds. It supports the merchant’s investigation and records the final decision.